It is important to enter the URL as accurately and simply as possible – this helps us reclassify and get back to you with an updated solution as quickly as possible:
If we get the web site reclassified before we process your request, you may get back an "already in best BrightCloud category" response. We're not ignoring you; it's just that we've already taken care of this site. You can always use the BrightCloud's Test-A-Site capability if you suspect this is the case:
http://www.brightcloud.com/support/lookup.php
You may also get this message if you submit the same or very similar suggestion twice, or if we cannot resolve the web site that you send to us because the site is down or the page is missing or unavailable, or we do not have permission to access the site or page.
Some of our partners' implementations are limited to a single Category per web site. In this case, they have to choose the most relevant category, and they may not always agree with what you would have chosen as the "best" category.
If you want to send us a short note on the classification problem, feel free to use the What integration are you using: field for that purpose.
IP Address classifications may cause problems because multiple sites may be hosted on a single IP, and BrightCloud's service may find questionable content and good content on the same IP. When asked to reclassify by IP, we have an analysis process that determines which web sites contributed to the classification and if any of them should be changed. This normally takes us a bit longer than classification of URLs, and sometimes we reply initially with an "already in best category" message, even though we are doing the work behind the scenes.
In order to evaluate a site, we must be able to "see what you see" in your browser. Secure HTTPS sites, cookies, geographic locales, URL arguments and query strings can make that difficult. Whenever possible, it is best to send us URLs in the simplest possible form.